Babbler

Privacy Policy

Privacy Policy

Operator: ИП Шагманов Вахид Халидович · Service Babbler Chat · Last updated: 20 июня 2026

1. Introduction

This Privacy Policy (the “Policy”) governs all information that ИП Шагманов Вахид Халидович (the “Operator”, “we”) may receive about a user of the Babbler Chat service available at babbler.chat. The Policy is prepared in accordance with applicable data-protection law, including Russian Federal Law No. 152-FZ “On Personal Data”, and defines how personal data is processed and protected. By using the service you agree to this Policy.

2. Definitions

  • Personal data — any information relating, directly or indirectly, to an identified or identifiable natural person.
  • Processing — any operation performed on personal data: collection, recording, storage, modification, retrieval, use, transfer, anonymization, blocking, deletion, destruction.
  • Operator — the party that determines the purposes and means of processing personal data.
  • User — a person accessing and using the Babbler Chat service over the Internet.
  • Meta Platform Data — data obtained from Meta platforms (Facebook, Instagram, WhatsApp) when the corresponding channels are connected through official APIs.

3. Data we collect

We may process the following categories of data:

  • Account data: name, email address, password (in hashed form), and company details provided at registration.
  • Customer and conversation data: messages, contact details, and attachments transmitted through the widget, messengers, and connected channels.
  • Usage data: IP address, browser and device type and parameters, activity logs, and cookies.
  • Technical and analytics data: anonymized information about visits collected by web-statistics tools.

We do not process biometric or special categories of personal data. The Operator does not verify the accuracy of data provided by the user.

4. Meta Platform Data (Facebook / Instagram / WhatsApp)

When you connect Instagram Direct, Messenger, or the WhatsApp Business Platform through Meta APIs, we receive and process the following Meta Platform Data:

  • Account identifiers and usernames (username) of connected business accounts.
  • OAuth access tokens required to send and receive messages on the connected channels.
  • Inbound and outbound messages, including message text, attachments, and technical message identifiers.
  • Identifiers of end users who write to the connected business account.
  • For WhatsApp: phone numbers, profile names, message content, and metadata of conversations with the connected business number.

Purposes of processing: providing an omnichannel customer-support platform, routing messages to agents, and storing conversation history for the business that connected the channel.

Restrictions. We use Meta Platform Data solely to support the messaging features the user has enabled. We do not sell Meta Platform Data, do not build or augment user profiles from it, do not use it for advertising or retargeting, and do not combine it with third-party advertising data. Data is shared only with infrastructure providers necessary to operate the service, subject to safeguards and Meta Platform requirements.

5. Purposes of processing

  • Providing, supporting, and improving the Babbler Chat service.
  • Creating and administering user accounts.
  • Processing and routing messages across connected channels (Instagram, WhatsApp, Telegram, VK, and others).
  • Notifying users about service changes and providing support.
  • Analyzing service usage to improve it.
  • Complying with legal requirements and partner-platform terms.

6. Legal basis

We process personal data on the basis of the user’s consent, granted at registration and during use of the service, and on the basis of performance of the contract (Terms of Use) to which the user is a party.

7. Cookies and analytics

We use cookies and similar technologies for authentication, saving preferences, and analytics, and we use web-statistics services to process anonymized visit data. You can restrict or disable cookies in your browser settings; this may affect the availability of some features.

8. Processing conditions, storage, and retention

Personal data is processed by lawful means, with or without automation. Data is stored for as long as necessary to provide the service and achieve the purposes of processing, or for the lifetime of the account, unless a longer period is required by law. When a user deletes a message on a connected platform, the corresponding stored copy is removed within our defined retention window.

Upon achieving the purposes of processing or upon the user’s request, data is deleted or anonymized unless retention is required by law. Servers and databases containing personal data of Russian citizens are located within the Russian Federation.

9. Sharing with third parties

We do not sell personal data. Data may be shared with:

  • the hosting provider Beget (Beget LLC), whose servers host the service’s software and databases; hosting takes place within the Russian Federation;
  • other infrastructure providers (cloud storage, databases) required to operate the service, subject to confidentiality;
  • partner platforms to the extent required for connected channels to function (messengers, social networks, CRM);
  • authorized government authorities — on the grounds and in the manner established by law.

10. Data security

The Operator implements the legal, organizational, and technical measures necessary to protect personal data against unlawful or accidental access, destruction, alteration, blocking, copying, and distribution, including appointing a person responsible for processing, access control, threat assessment, security tooling, and detection of unauthorized access. We maintain safeguards that meet or exceed industry standards given the sensitivity of the data.

11. Your rights

You have the right to:

  • obtain information about the processing of your personal data;
  • request rectification, blocking, or deletion of your data;
  • withdraw previously given consent to processing;
  • lodge a complaint with a supervisory authority or court.

Requests should be sent to support@babbler.chat. We respond within 30 days of the request.

12. Data deletion

You can request deletion of your personal data and Meta Platform Data in the following ways:

  1. Via Meta: revoke the Babbler Chat app’s access in your Instagram settings or Facebook settings. We will automatically delete the associated tokens and personal data.
  2. By email: write to support@babbler.chat with the subject “Data deletion request”, stating your account email or Instagram ID. We process requests within 30 days.
  3. Data deletion page: detailed instructions and status check are available at babbler.chat/en/data-deletion.

13. Changes to this Policy

The Operator may amend this Policy. The new version takes effect once published on the website, unless otherwise stated. Continued use of the service constitutes acceptance of the updated Policy.

14. Contact and details

  • Operator: ИП Шагманов Вахид Халидович
  • TIN (ИНН): 057300603220
  • OGRNIP: 324050000139060
  • Address: Республика Дагестан, город Махачкала
  • Email: support@babbler.chat
  • Website: https://babbler.chat

Русская версия: babbler.chat/privacy